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Net Access Service Desks enable the delivery of a consistent, high quality service to your internal end-users or your organisationís consumers, while driving out cost.

Net Access Service Desks provides end-to-end ownership of all calls that includes centralized incident resolution, request management, reporting, managing installations, troubleshooting. Support covering desktop/laptops, servers, operating systems, office productivity suites, email and browser support, network and connectivity issues, line of business and custom applications, handheld support and infrastructure support.

Net Access Advantage

  • Lowering elapsed time of incidents

  • Improving first time fix

  • Increasing productivity

  • ITIL based framework and Service Delivery - Best-in-class infrastructure support

  • Single point of contact for IT users of an enterprise across locations and geographies

  • Business outcome based approach to service delivery