Privacy Policy

Net Access India Limited, a Murugappa Group company, is an ISO 27001-certified and NASSCOM member organization with over 200 satisfied customers across diverse industry verticals. Recognized for its expertise in managed IT infrastructure services, Net Access India Limited is among the industry’s most trusted and respected service providers.

Our website address is https://www.netaccess-india.com, and the applicability of this privacy policy extends to the users of our website only.

Net Access India Limited recognizes the importance of your privacy. This privacy policy tells you what personal information we collect, how we use it, what controls we have over it, etc. Net Access India Limited may change this privacy policy from time to time, at its sole discretion, as discussed in this Privacy Policy. By signing up with us or otherwise visiting the Net Access India Limited website, you understand and agree to the terms of this policy, and where required, we rely on your explicit consent (e.g., via cookie banner or form checkbox) before processing your data. Please read this policy carefully.

Topics:
  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we retain your data?
  • How long do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • Data Breach Notification
  • International Data Transfers
  • How to contact us
What Data Do We Collect?

Net Access India Limited collects personally identifiable information, such as your name, phone number, and email and other personal or non-personal information as well, as detailed in this Privacy Policy.

Net Access India Limited may collect and disclose your personal data to carefully selected third-party service providers engaged to perform functions on our behalf, including statistical analysis, customer support services, postal or electronic communications, and fulfilment and delivery operations. Such third parties are authorised to process your personal data solely for the purposes of providing the contracted services to Net Access India Limited and are contractually obligated to maintain the confidentiality, integrity, and security of your information in accordance with GDPR and other applicable data protection laws.

We may also collect and process data derived from your browsing activity and interaction with our platform, including but not limited to pages visited and services accessed by you, for the purposes of understanding our user preferences and delivering personalised content and communications. Such processing is carried out on the basis of our legitimate interest in improving our services, or, where required, with your prior consent.

How Do We Collect Your Data?

We collect data directly from you when you:

  • Register or sign up on the Net Access India Limited website, or otherwise access and use our platform
  • Create an account or place an order for any of our products or services
  • Voluntarily complete a customer survey, submit feedback via email, or contribute to any of our message boards or communication channels
Cookies

We also collect data automatically through cookies in the following circumstances:

  • Comment Submissions: If you choose to leave a comment on our website, you may opt in to storing your name, email address, and website URL in cookies. This is solely for your convenience, to pre-populate your details on future visits. These cookies are retained for a period of one (1) year.
  • Login authentication: When you log in to your account, a temporary cookie is set to verify that your browser supports cookies. This cookie contains no personal data and is automatically deleted when you close your browser.
  • Content editing: If you create or edit a post or article, a short-term cookie will be saved in your browser containing only the post ID of the relevant article. This cookie holds no personal data and expires after one (1) day.
Embedded Content from Third-Party Websites
  • Articles and pages on our website may include embedded content such as videos, images, or articles sourced from third-party websites.
  • Such embedded content functions as though you have directly visited the originating third-party website.
  • These third-party websites may independently collect data about you, place their own cookies on your device, and deploy additional tracking technologies to monitor your interactions with their embedded content.
  • If you hold an account with the third-party website and are logged in at the time of visiting, that website may also track your interaction with the embedded content on our platform.
Analytics

We use Google Analytics, a third-party analytics service, to collect non-personally identifiable information about how visitors interact with our website.

  • In addition, certain technical information about your device and browser may be automatically collected when you access our platform. This may include:
    • IP address
    • Browser type and version
    • Domain names
    • Access times and dates
    • Referring website addresses
How Will We Use Your Data?

We may use your personal data to analyze user behavior, improve our website, and deliver relevant marketing communications. This may include the use of analytics tools such as Google Analytics and other marketing technologies and external parties, that help us understand user preferences and interactions. This processing may involve limited profiling; however, it does not produce legal or similarly significant effects on you. You have the right to object to such processing at any time, by contacting us in ways prescribed in this Privacy policy.

Further, certain services made available via Net Access India Limited are delivered by third-party sites and organizations. By using any product, service, or functionality originating from the netaccess-india.com domain, you hereby acknowledge and consent that Net Access India Limited may share such information and data with any third party with whom Net Access India Limited has a contractual relationship to provide the requested product, service, or functionality on behalf of Net Access India Limited users and customers.

Primarily, Net Access India Limited collects and processes your data, so that we can:

  • Operate, maintain, and improve the Services
  • Manage your Account, including to communicate with you regarding your Account
  • Operate and administer any promotions you participate in on any site or application
  • Respond to your comments and questions and to provide customer service
  • Send information including technical notices, updates, security alerts, and support and administrative messages
  • Ensure the proper operation of our services
  • Generate aggregated statistical insights on website usage
How Do We Store Your Data?

Net Access India Limited securely stores your data in our CRM database. We implement appropriate technical and organizational measures, including access controls, encryption, firewalls, antivirus protection, and regular security monitoring, to safeguard your information against unauthorized access, alteration, disclosure, or destruction.

Net Access India Limited will retain your personal data, such as contact information and enquiry details, only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once the retention period has expired, we will securely delete, anonymize, or destroy your personal data using industry-standard data disposal practices to prevent unauthorized access or recovery. Notwithstanding the above, at any given point of time, if you wish for us to delete or erase your personal data stored by us, you can do so by contacting us in the modes prescribed under this Privacy Policy. If you make a request, we have thirty (30) days to respond to you. If you would like to exercise any of this right, please contact us at our email:

Call us at: +91 73583 00888

Or write to us: info@netaccess-india.com

How Long Do We Retain Your Data?

Analytics data: Non-personally identifiable data collected through Google Analytics 4 (GA4) is retained for a period of 14 months, after which it is automatically deleted in accordance with our configured data retention settings.

Comments and metadata: If you submit a comment on our website, the comment and its associated metadata (such as name, email address, and timestamp) are retained for a period of up to 12 months. This retention is necessary to enable us to recognise and automatically approve any follow-up comments from the same user, in order to avoid unnecessary moderation delays.

Contact form and subscription data: Personal information submitted through our contact forms, including enquiry forms, demo request forms, and newsletter subscription forms, is retained for as long as is necessary to fulfil the purpose for which it was collected, or as otherwise required by applicable law. 

Marketing communication data: Retained until you withdraw your consent or opt out through our unsubscribe instructions or “Stop” messages

Analytics data: Retained for up to 14 months.

Customer/account-related data: Retained for the duration of the business relationship and as required by applicable laws

Marketing

Email Marketing

Where you have provided your explicit consent, we may send you marketing communications by email relating to our products and services. You have the right to withdraw your consent and opt out of receiving such communications at any time by following the unsubscribe instructions contained within each marketing email.

Please note that opting out of marketing emails does not affect our ability to send you non-marketing communications. Non-marketing emails include, but are not limited to, communications relating to your account with us and any ongoing business dealings between us.

SMS / Text Message Marketing

Where you have provided your explicit consent, we may send you text message communications relating to our products and services. If you no longer wish to receive marketing texts, you may withdraw your consent at any time by adjusting your Personal Information Preferences as described in this Policy, or by following the “unsubscribe” or “stop” instructions included in each text communication.

Legal Compliance and Legitimate Interests

We may process and disclose your personal data where we reasonably believe it is necessary or appropriate to:

  1. Comply with applicable laws, regulations, and legal obligations
  2. Respond to lawful requests and legal processes, including requests from public authorities or government bodies
  3. Enforce this Privacy Policy, our Terms of Service, or any agreements in force, or to resolve disputes between users
  4. Protect the rights, privacy, safety, or property of Net Access India Limited, our users, or third parties

Your Right to Opt Out

You may contact us at any time to exercise your right to opt out of the following:

  1. Direct marketing communications of any kind
  2. Our collection and processing of sensitive personal data
  3. Any new or additional processing of your personal data that goes beyond the original purpose for which it was collected, in accordance with GDPR Article 18

Disclosure of Personal Data

As a general principle, Net Access India Limited will not disclose your personally identifiable information to third parties except under the following circumstances:

  1. You have provided your explicit consent to such disclosure, including consent granted through your acceptance of this Privacy Policy
  2. Disclosure is required in good faith to comply with any applicable statute, regulation, ordinance, rule, administrative or court order, decree, or lawful subpoena
  3. Disclosure is necessary to correct information we reasonably believe to be false or misleading, or to address conduct we reasonably believe to be manipulative, deceptive, or otherwise unlawful

Notwithstanding the above, if you no longer wish to be contacted for marketing purposes, please click here.

What Are Your Data Protection Rights?

Net Access Limited would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – In accordance with your rights under the UK/EU General Data Protection Regulation (GDPR), you are entitled to request the correction or update of any personal data we hold about you at any time. To exercise this right, please contact us at: info@netaccess-india.com
  • Upon receipt of a valid request, our website administrators will review and action the necessary amendments to your personal data in a timely manner, and no later than 30 days from the date of receipt of your request, in line with GDPR Article 12 obligations.
  • The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

We respect your privacy and allow you to opt out of receiving announcements of certain information. Users may opt out of receiving any or all communications from Net Access India Limited by contacting us. If you make a request, we have thirty (30) days to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: +91 73583 00888

Or write to us: info@netaccess-india.com

What Are Cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website or platforms, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How Do We Use Cookies?

Net Access India Limited uses cookies in a range of ways to improve your experience on our website, including:

  • Functionality – Net Access India Limited uses cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies may be used.
  • Advertising – Net Access India Limited uses cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Net Access India Limited may sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
What Types Of Cookies Do We Use?

There are a number of different types of cookies, however, our website uses:

  • Comment submissions: If you choose to leave a comment on our website, you may opt in to storing your name, email address, and website URL in cookies. This is solely for your convenience, to pre-populate your details on future visits. These cookies are retained for a period of one (1) year.
  • Login authentication: When you log in to your account, a temporary cookie is set to verify that your browser supports cookies. This cookie contains no personal data and is automatically deleted when you close your browser.
  • Content editing: If you create or edit a post or article, a short-term cookie will be saved in your browser containing only the post ID of the relevant article. This cookie holds no personal data and expires after one (1) day.
  • Google Analytics: We conduct visitor statistics here, but we do not track personally identifiable information. You can also opt out of Google Analytics here.
  • YouTube: We use embedded Videos, which may track your usage when you play a video, for user analytics.
  • Facebook: We use the Facebook retargeting pixel as a part of our marketing efforts. GDPR information provided by Facebook.
  • LinkedIn: We use the LinkedIn retargeting pixel as a part of our marketing efforts.
  • Microsoft Clarity: We use Microsoft Clarity to analyze user behavior on our website (such as clicks, scrolling, and session recordings) to improve user experience. Clarity does not collect personally identifiable information.
How Do We Manage Cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

We use a cookie consent mechanism that allows users to accept or reject non-essential cookies.

Non-essential cookies, including analytics and marketing cookies (such as those used by Google Analytics and advertising platforms), are only activated after you have provided your explicit consent.

Privacy Policies Of Other Websites

The Net Access India Limited website https://www.netaccess-india.com may redirect you or contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, we strongly recommend that you review the privacy policy of each third-party website you visit, as their data practices may differ from ours. Net Access India Limited bears no responsibility or liability for the collection, storage, processing, or security of any personal data that third-party websites may obtain from you. Your interaction with any such third-party website is entirely at your own discretion and risk.

Changes To Our Privacy Policy

Net Access India Limited keeps its privacy policy under regular review and places any updates on this web page. We Limited may change this privacy policy from time to time, at our sole discretion, as discussed in this Privacy Policy. This privacy policy was last updated on 01/06/2026.

Data Breach Notification

In the event of a personal data breach, we will assess the risk to your rights and freedoms and, where required, notify the relevant supervisory authority within 72 hours of becoming aware of the breach, in accordance with applicable data protection laws. Where the breach is likely to result in a high risk to your rights and freedoms, we will also inform affected individuals any undue delay.

International Data Transfers

As Net Access India Limited is headquartered in India, your personal data may be transferred to, stored in, and processed in countries outside the European Economic Area (EEA), including India, which may not provide the same level of data protection as your home jurisdiction. Where such international transfers of personal data occur, we ensure that appropriate safeguards are in place in accordance with the requirements of GDPR Chapter V, including but not limited to the use of Standard Contractual Clauses (SCCs) approved by the European Commission, supplemented by appropriate technical and organisational security measures to ensure that your personal data remains protected to a standard equivalent to that afforded within the EEA.

How To Contact Us

If you have any questions about Our Company’s privacy policy, the data we hold on you, would like to exercise one of your data protection rights, register a complaint, or simply want more information, please do not hesitate to contact us.

Call us at: +91 73583 00888

Or write to us: info@netaccess-india.com

Address: Net Access India Limited, Parry House, 6th Floor, No:43, Moore Street, Chennai – 600001