Microsoft Dynamics-365 L1 Support Services In India

Get unparalleled expertise from our qualified support professionals to take your business to the next level with cutting-edge Dynamics 365 application support and maintenance services 

 

Our clients

Messaging And Collaboration Solutions

Microsoft D-365 L1 support and managed service

Microsoft Dynamics 365 consists of many powerful tools that can be overwhelming to choose, use, and optimize. That’s only one of many places we step in with our expertise. We provide L1 support services to your business requirements. Below are the industries for which we are providing support.

  • Retail and commerce
  • Supply chain management
  • CRM

With the above domain knowledge, we assist customers to field deploy D365 applications as new or migrate from an existing solution. Net Access team is designed to work with functional implementation partners seamlessly and deliver results jointly.

Empowering Excellence Of Net Access

20 +
Years of Experience
600 +
Professionals
1000 +
Location Touch Points
200 +
Satisfied Customers

Transform your Dynamics 365 environment for outstanding business performance

Our credibility in providing top-notch Dynamics 365 support services includes L1- application support, end-user technical support, rollouts & training comes from a long list of clients who availed of our premium services.

  • Installation/Reinstallation: AXPOS, MPOS installation, reinstallation of in-store systems, installation of retail POS on point-of-sale registers.
  • Retail POS: Providing application access to the store to the maximum just by giving on-time support.
  • Commerce Data Exchange: Monitoring data exchange between Microsoft Dynamics AX and AXPOS, D365 or online stores when the connection is restored.
  • Module-wise support: Providing support of all the modules like POS billing, inventory management, online order, omni channel, promotions & discounts.
  • Self-help and user-retrieved information: Maintaining proper SOP, training-related materials on AXPOS, D365 functionalities including FAQs, detailed product, and technical information.
  • In-depth technical support: Organizing support personnel with deep knowledge of the product or service.
  • Ad-Hoc Support: The support team addresses the tickets in the order received. Work is done primarily by remote teams with adjustable working hours scheduled based.
  • Support for EOSS: By having maximum knowledgeable personnel to address promotions & discount-related issues.
  • Recurring Issue: Collect recurring issues every week.
  • Patch Deployment: Assisting the SCCM team to complete new patch deployments which are released by product owners.
Microsoft D-365 L1 Support And Managed Service

Take control of and grow your business potential with the best Microsoft Dynamics 365 support services partner

Drive and achieve your business goals with a host of cloud-enabled tools from Microsoft Dynamics 365 end-user support services. We are flexible to provide an onsite /offshore support model in PAN India

Raise customer satisfaction

  • Establishing a timeline and protocol for hard-to-resolve problems
  • Ensure seamless end-user support service and maintain agreed SLA on ticket response and resolutions.
  • Maintaining proper SOP/training-related materials on D365 functionalities including FAQs, detailed product, and technical information
  • Multilingual support helps to remove language barriers, personalize customer service interactions, and deliver a delightful multilingual customer experience.

Revert to customers at lightning speeds

  • Forecast application errors, collect recurring issues every week, and take them up with customers for permanent fixes.
  • Sharing analytics-based ticket details
  • Streamline customer communications.

The Net Access Way

  • 24/7 help desk and remote desk​ with multilingual
  • Respond and resolve support tickets within SLAs​
  • Daily store closing activity on AX POS & D365 (MPOS) application.​
  • Escalating issues to a respective team like infrastructure support, L1 support, SAP support, etc.,
  • Co-coordinating with third-party vendors to provide a quick resolution to stores​.
  • New stores rollout/ AX POS & MPOS Installation/Reinstallation​
  • Circulating daily, weekly & monthly MIS Reports to customers
  • The post-implementation support team provides complete training to end-users on business functionalities.
Application Managed Services for Dynamics 365

Our Partners

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Testimonials

I highly recommend Net Access data centers. The company has the facilities to ensure 24/7 uptie.

Ashish Mehra

Signing up with Net Access data center services was a quick and hassle-free process.

Senthil Kumaravel

My business fully functions on Net Access data centers. It has been a splendid experience.

Asma Hussain

I admire the temperature monitoring systems Net Access employs in its data centers. It is a highly proactive way of addressing potential discrepancies at the earliest.

Atul Bannerjee

I have never run into any performance issues with Net Access data centers. They have been reliable since day one.

Grace Thomas

Frequently Asked Questions

Yes, we help install and re-install POS registers on your business premises.

We monitor data transfers between your business and Microsoft Dynamics AX and AXPOS/D365 platforms.

Yes, we offer support for niche modules like inventory management and promotions.

In-depth technical support, ad-hoc support, and EOSS support.

We release and complete patch deployments as and when available.

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