End-user support services
Enrich end-user delight by maximizing availability to 99.99% and facilitating smooth operations through proactive end-user support.
Our clients
Exceptional end-user support and helpdesk services
Making the applications available for end users thus enabling businesses to achieve their goals efficiently and cost-effectively is the key deliverable of our end-user IT support services. We have extensive expertise with various business verticals including manufacturing, non-banking, financial services, small finance banks, and retail to provide scalable support services at an optimized budget.
We assist businesses in installation, upgrade, patch update, adoption, troubleshooting, and or any other end-user IT need, Netaccess has the best, multilingual, and certified teams spread across India to handle and resolve problems in these areas. Organizations leveraging our services gain one-stop reliable and timely services at all times. Our dedication to rendering services with perfection and a human touch keeps our customers’ end-users delighted.
Empowering Excellence Of Net Access
20
+
Years of Experience
600
+
Professionals
1000
+
Location Touch Points
200
+
Satisfied Customers
Our service offerings
IT Helpdesk with Remote Support
Our centralized IT helpdesk with remote support services acts as the one-stop solution for all the IT-related needs of end users with instant response always.
Endpoint security services
Protection of endpoint devices like desktops, laptops, tablets, and mobile phones with top-notch security solutions.
Asset and vendor management
Keep your asset register up-to-date by following our well-defined, time-tested asset management process, tools, and physical verification techniques. Get maximum output from IT vendors by our governance model and build warm relationships with vendors.
Onsite and on-call support
We provide a flexible model of field support that suits your business, a dedicated on-site support model, or a shared on-call support model through our trained workforce spread across PAN India.
Break-fix services
Get competitive solutions for hardware issues at affordable rates with our flexible AMC and ASC offerings.
Align your business offerings with the needs of your customers with our end-user-managed services
Availability
Our proficient end-user computing support team is available round-the-clock to aid you in making machines work for humans to increase productivity.
Agility
We understand our customers’ business and provide flexible solutions to suit their needs.
Cost-Effective
We understand our customers’ business and provide flexible solutions to suit their needs.
Knowledge and Training
With over 20 years of experience, we bring ample expertise to resolving incidents and continue to learn the latest technologies to support customer needs.
Efficiency
We follow doing it right at the first instance principle and provide efficient support all the time.
Why choose managed end-user computing services from Net Access?
Expertise
Net Access comes with a large industry experience in end-user support. We have highly qualified, result-oriented, well-trained support specialists with immense knowledge in providing correct solutions to end users' problems.
Budget-friendly
We provide affordable solutions without compromising quality to businesses of all sizes.
Personalization
We craft our support strategy and work timings for individual customer needs.
Proactive approach
With our proactive support model and checklists, we reduce the trouble tickets.
Scalability
With Net Access you start small and grow as when the need arises. We provide scalability with ease.
Reach
We provide PAN India support.
Our Partners
Testimonials
Frequently Asked Questions
Companies can run into several IT infrastructure problems that need swift fixing. End-user support services provide the solutions.
Remote and on-call support are the most suitable options.
Break-fix services resolve problems after they occur, resulting in lower costs and less time required for correction.
Yes, we provide scalable support teams.
Yes, we use industry-leading KPIs to evaluate and improve our support efforts.