IT Help Desk with Remote Support

Help desk is a critical component of any organization. Net Access provides a converged IT help desk for the corporate customer as a single-point service for all IT related queries from customers. With a Remote Support add-on, it fulfills the completed needs of any organization.

Our clients

Remote Helpdesk Services Provider

Our Solutions

Net Access has two decades of experience in providing help desk and remote support services with its own IT help desk tool. We are one of the best help desk service providers in India, our well-trained executives offer superior first-line customer service, technical assistance, and follow-ups. An outsourced help desk for your company helps to increase ownership, enhance customer satisfaction, reduce help desk costs, and remove a non-core activity from the IT team.

Quick resolution makes any user happy and improves productivity, Net Access remote support helps our customers to achieve this. The process brings in immediate response times and improves resolution time considerably with efficiency. Almost all activities of IT provisioning, management, and support can be handled remotely with our team.

Empowering Excellence Of Net Access

20 +
Years of Experience
600 +
Professionals
1000 +
Location Touch Points
200 +
Satisfied Customers
IT Help Desk With Remote Support

The Services – What you get with our Helpdesk with Remote support

  • A comprehensive single IT help desk for both information and breakdown services. The IT desk supports both the infrastructure and application environment of an organization.
  • A multilingual decentralized remote team to reduce resolution time and ensure CRs are handled well.
  • Time-bound escalation to the next level for quick resolution.
  • Continuous monitoring by the managerial team to ensure quality of delivery.
  • Work instructions for every new type of trouble ticket.
  • Monthly report and improvement plan.
  • Confirmation for call closure.
  • Dedicated support
  • Ability to bring a ticketing system or use customers
IT Helpdesk Services & Support

Why choose Net Access?

Our Partners

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Testimonials

I highly recommend help desk services from Net Access to new and veteran IT companies.

Deepika Krupa

Outstanding efforts by Net Access to provide my company with 24/7 lightning-fast responses.

Mani Selvan

Best product help desk support service company for holistic software and IT infrastructure assistance.

Gomathi Dilip

The KPIs Net Access uses to measure IT support efficiencies keep the support quality I receive stable.

Kathryn Jayaram

Thanks to Net Access, increasing the support staff in my company was a quick and easy process.

Ragu Gopal

Frequently Asked Questions

It depends on several factors. Please get in touch with us to learn our charges.
Minor customer support, technical support, and code-level support.
You can reach us via phone or e-mail.
Yes. We use industry-standard KPIs to monitor and optimize our help desk efforts.
Absolutely. It helps keep operations running smoothly and successfully. It also ensures the highest satisfaction of customers.

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